Frequently Asked Questions
Everything you need to know about shopping at The Kitchen Warehouse
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $75. Most orders are processed within 1-2 business days and typically arrive within 3-5 business days depending on your location.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain items like cutlery and food storage cannot be returned once opened.
Do your products come with a manufacturer warranty?
Yes, all professional-grade appliances and cookware sets sold at The Kitchen Warehouse come with a minimum 12-month manufacturer warranty against defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to our courier's website to monitor your delivery progress in real-time.
Are your products safe for dishwasher and microwave use?
Product specifications vary by material. Please check the 'Care Instructions' section on the individual product page or the stamped icons on the bottom of your items for specific safety guidance.